Refund & Cancellation Policy

AI-Tutor Pro offers paid subscriptions for CBSE learning support. We want you to subscribe with confidence, so this policy explains exactly how cancellations and refunds work, including timelines. This policy applies to all paid subscriptions once they become available for purchase.

Free trial

Every user gets 6 free questions per day with no card and no payment. You can evaluate the product fully before paying — no charge is ever made without your explicit purchase.

7-day refund window

If you are not satisfied with a paid subscription, you may request a full refund within 7 days of the original purchase date by emailing [email protected] from the email address associated with your account.

This full refund is intended to let you evaluate the paid plan fairly. Because every free user already gets 6 questions per day at no cost, and because a paid subscription delivers value the moment it is used, a full refund is offered provided your usage during the refund period was limited to reasonable evaluation of the service. Accounts showing substantial, heavy, or automated use before a refund request may be offered a pro-rated refund (for the unused portion) instead of a full refund, or declined, at our reasonable discretion. Requests made after the 7-day window are handled case by case and are not guaranteed.

Auto-renewals

Paid plans renew automatically at the end of each billing cycle until you cancel. To avoid a renewal charge, cancel before your renewal date — you keep access until the end of the period you already paid for. If an auto-renewal charge has already been taken, it is refundable within 7 days of the renewal date, provided the service was not used after that renewal. Renewal charges on plans that were used after renewal are not refundable.

Cancellation

• You can cancel your subscription at any time — there is no cancellation fee.
• On cancellation, your plan stops renewing; you keep access until the end of the current paid period.
• Cancellation is not the same as a refund: cancelling stops future renewals but does not by itself refund the current period unless you also qualify under the 7-day refund window above.
• We do not pro-rate or refund the unused part of a billing period on cancellation alone (outside the refund window).

Refund processing time

Approved refunds are credited back to your original payment method. Refunds are processed within 5–7 working days of approval. The time for the amount to reflect in your account depends on your bank or card issuer.

How to request a refund or cancellation

Email [email protected] with your registered email and, for refunds, the payment reference or order ID. We aim to acknowledge every request within 2 working days. See our Contact page for all the ways to reach us.