Last updated: 14 July 2026
AI-Tutor Pro ("we", "us") is committed to protecting the privacy of the students and parents who use our platform. This policy explains what we collect, why, and the choices you have. By using AI-Tutor Pro you agree to this policy.
To keep the free tier fair, we generate a device identifier from characteristics of your browser and device (such as screen size, timezone, language, and graphics rendering). We use it only to count free questions per device and to link the topics you explored before signing in to your account once you log in. This identifier is a one-way hash — we do not store the raw characteristics, and it is not used for advertising or shared with third parties. Signing in replaces it with your account.
We use Google Analytics 4, loaded through Google Tag Manager, to understand how people find and use AI-Tutor Pro — for example which pages are popular, which subjects get used most, and where our visitors come from. This helps us fix problems and improve the product. To do this, Google sets cookies and processes limited information such as your approximate location (derived from your IP address, which Google shortens/anonymises and does not share back to us in full), device and browser type, the pages you visit, and the site or search that referred you.
We use this data only in aggregate to measure and improve the service. We do not use it for advertising, we do not sell it, and we do not combine it with the questions you ask the tutor. Google processes this data as a service provider under its own privacy policy. You can opt out across all sites using Google's Analytics opt-out add-on, or by blocking cookies in your browser. Essential cookies needed to keep you signed in (a secure session cookie) are always used and cannot be turned off, as the site cannot function without them.
When you create an account we store your name and email to identify you and sync your learning progress, plus whether the account is used by a student or a parent — we ask this once, because it decides where progress emails are sent. When you buy a subscription, payment is processed by our payment gateway (Razorpay). We do not receive or store your full card number, CVV, or UPI credentials — those are handled directly by the gateway under its own security standards. We retain only the transaction reference needed for billing, refunds, and accounting.
Paid plans include an optional weekly progress email summarising what was studied — how many questions were asked, which subjects, and how many days were active. It never includes the text of individual questions or answers.
If the account belongs to a student, you may optionally add a parent's email address so the summary goes to them. That address is used only to send this weekly summary — never for marketing, and never shared with anyone else. Please only add an address you have permission to use. Every email includes a one-click unsubscribe link that works without signing in, and the setting can be switched off at any time from your account menu. Removing the address deletes it from our records.
If you hold a paid subscription we send you emails about the subscription itself — a confirmation when it starts, a receipt when it renews, a notice if a payment fails or you cancel, and a reminder about three days before each renewal stating the date and the amount. These go to your account email address and are service messages rather than marketing, so they aren't subject to the weekly-summary setting above; they stop when your subscription ends. Our payment gateway may also email you separately about the transaction itself.
We keep account and learning data for as long as your account is active. You can delete your account yourself at any time from the account menu — no email required. If you have a paid subscription it is cancelled immediately when you do, and you will not be charged again.
Deletion works on a 30-day grace period. Your account is closed and signed out everywhere straight away, and your questions, progress and settings are then permanently erased 30 days later. During those 30 days the data still exists and you can email us to restore it; after that it cannot be recovered. We keep basic transaction records beyond that point where the law requires it (tax, accounting and chargebacks), with your name and email removed from them.
Our users are school students (Classes 6–12). We ask students not to submit personal details inside questions, and we minimise the personal data we collect. Parents may contact us to review or delete their child's data. We handle personal data in line with India's Digital Personal Data Protection (DPDP) Act.
You can delete your account and data yourself from the account menu at any time (see Data retention above). You can also request access to, or correction of, your personal data, and withdraw consent, by emailing us. We will respond within a reasonable time.
For any privacy question or data request, email [email protected] or see our Contact page.